Effective Date: Oct 25, 2023
Thank you for shopping at Burrell Printing & Promotions. We are committed to providing you with a hassle-free return process for your purchases. Please read our Return Policy carefully to understand your rights and responsibilities when seeking a return or refund.
1. Return Eligibility
We accept returns for most items within 30 days of the date of purchase.
To be eligible for a return, the product must be in its original condition and unopened.
Some products, such as custom printed products, are not eligible for return. Please check the product description or contact us for clarification.
2. How to Initiate a Return
To initiate a return, please call us at 512-990-1188 with product details and quantity you are returning. We may sometimes require photos of products being returned to us.
3. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you may have the option to have a credit put on your account or amount put back on your original payment method.
5. Exchanges
We generally do not accept exchanges due to the nature of our products. Please contact our customer service team at 512-990-1188 with any concerns.
6. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please check your bank account first.
If you still haven’t received your refund, please contact your credit card company or bank.
If the issue persists, please contact us at 512-990-1188 for assistance.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately, providing photos and a detailed description of the issue. We will assess the situation and may offer a replacement, exchange, or refund.
8. Contact Information
If you have any questions or need further assistance related to returns, please contact our customer service team at 512-990-1188.
9. Changes to this Return Policy
We may update this Return Policy to reflect changes in our return practices. We will post the revised policy with a new effective date. Your continued use of our services signifies your acceptance of the updated policy.
Thank you for shopping with Burrell Printing & Promotions. We value your business and strive to make your shopping experience enjoyable and convenient.